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Return & Exchange Policy

Customer satisfaction is at the top of our list here at Kalyss-wig. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 15 days after delivery if they are eligible products and remain in their original packaging.

 

RETURN POLICY

To return your order with us you MUST firstly contact our customer service team, or your return may be denied.

Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 5% restocking fee is deducted from all monetary refunds.

Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.

Eligible Products:

  • Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
  • Have all tags on them and are in their original packaging
  • Item(s) are returned within 15 days of the order delivery date
  • Have all Gift sets included

Ineligible Products:

  • The frontal lace was cut or damaged
  • The item was worn or sprayed with hair styling products
  • The item was damaged, or the original status was changed
  • Custom orders, Clearance items and Gift gallery items.

Please note that we can’t accept ineligible products and they will be returned to you at your cost.

We highly recommend you opt for the signature requested service on your return package. We are not responsible for ANY lost returns.

 

EXCHANGE POLICY

We allow one free exchange on all eligible products within 15 days from the date the order is delivered. Please see our return policy above for eligible products criteria.

Please contact our customer service if you would like to make an exchange on your order.

If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.

Your exchange can only be processed after we have received your return.


HOW TO RETURN

1. Contact Kalyss customer service via email at kalysswig@gmail.com to explain the reason for the return/exchange.

2. Apply for the return online.

A: Sign in and locate your order in "my orders"

B: Click on "Return"

C. Fill in and submit the form of Product Return

3. Our customer service will process your return request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you the return address.

4. All customers are responsible for their own return shipping costs for any returns or exchanges.

5. Your refund will be processed in 5-7 business days after your return has been received.

 

*Kalyss-wig.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes.